Day #117

Soapbox ON!

One of my biggest pet peeves. I really hate this!

You call a company's customer service number, as you see in the photo above. This one just happens to be Sirius Satellite Radio. With the purchase of our new smartphones, I decided that I could do without Sirius in my car. I call them up. I am on hold for 10 minutes when I finally talk to a live person who tells me that they can't help me because I want to cancel a line, but if I wanted to add another line I could do that with this person. So she would transfer me to someone who could handle canceling my service. If you look in the upper right hand of the phone screen you will see how long it took me to talk to someone, 48min, Really. You didn't waste anytime to get me to the person who couldn't help me and a wasted a lot of time getting me to the person who could.

I am glad that Sirius is just a broadcasting company and not an emergency service!

FAIL!

Soapbox Off!